Shipping and Freight Claims
Prices are F.O.B. Brooklyn, N.Y. (Freight claims must be addressed to the carrier and are customers responsibility)
KILN Design Studio must be notified of short shipments within 48 hours upon receipt of delivery. Replacements for short shipments will be addressed ASAP.

Return Policy
All returns require a return authorization number from KILN Design Studio. Please contact us by phone (718.456.6722) to receive your number and return shipping instructions. We must be notified of all merchandise returns within 14 business days upon receipt of delivery.

-Damaged or faulty items can only be returned for exact replacements
-Custom designed merchandise cannot be accepted for return

Please return merchandise to us at the address below through a delivery service that provides a tracking number and requires a signature for verification of receipt (for example, FedEx, UPS or USPS registered mail). Please ensure that your package is insured and that shipping charges are prepaid. Shipping charges on all return merchandise are non-refundable and exchanges will incur additional charges. All returns must reference your return authorization number and be clearly labeled as a return.

Return address:
KILN Design Studio
C/o Retail Returns
307 Scholes Street, #101
Brooklyn, NY 11206

Back Orders
Back orders are assumed acceptable, unless otherwise noted on the original order. Split shipments will incur additional shipment charges.

Lead Time
The majority of our jewelry orders are shipped in 1-2 weeks. Please allow 2-3 weeks for our home collection, although lead times may vary.Please contact us for confirmation.

Cancellations
Cancellation notice must be given at least 48 hours after the order is placed; otherwise a 20% restocking charge will apply. No cancellations are accepted once an order has been shipped. Refunds will be processed and credited to the same account to which they were originally billed. Please allow two billing cycles from the date of cancellation for the account to be credited.

Production Qualities
KILN Design Studio reserves the right to make minor design changes, alter dimensions, and modify materials and finishes as necessary without notice. Items may vary slightly from listed information. Please remember that our products may vary slightly in size, color and texture, which does not necessarily indicate defectiveness and is a trademark of a handmade product.